Online purchases
30 days
From purchase date
Refund to your credit card or account
20% restocking feeReturns & Exchanges
Find the policy for your purchase and how to get started.
In-store purchases
14 days
From purchase date
Store credit or exchange only
In-store purchases are non-refundable.Before you return
- Unworn & unwashed
- Original tags attached
- Final-sale items excluded
How it works
Contact LaBella
Email or call us to request a return or exchange.
Prepare your return
Keep original tags attached and follow the return instructions.
Receive your refund or credit
Allow up to 15 days from delivery of your return for credit to be processed.
Return shipping
Customer-paid return shipping
LaBella label: $9.95 deducted from your return credit.
You may also arrange your own return shipping.
Use an insured, traceable method. LaBella cannot be held accountable for lost return packages.
Frequently asked questions
What if my item is incorrect or damaged?
Please notify us immediately at 407-790-7820 if you receive incorrect or damaged merchandise. We will waive the return shipping fee and initiate a replacement. Replacement items ship free of charge.
How long does processing take?
Please allow up to 15 days from delivery of your return for credit to be processed.
Can I return or exchange final-sale items?
Returns and exchanges are not accepted on final-sale items.
What is the return deadline?
In-store purchases must be returned within 14 days of purchase for store credit or exchange only. Online purchases must be returned within 30 days from the purchase date. No returns are accepted after 30 days from purchase.