Returns, Exchanges & Refunds

We want to make it simple!

We want you to love your lingerie.

If for some reason you don't love it, all items may be returned within 30 days of receipt.

Contact us at info@shoplabellaintimates.com if you have any questions about the return or exchange process.

Shopping for lingerie online can be tricky. Contact us for a personalized fit consultation, or even just to talk about what you didn't like about what you ordered—and what you were looking for—we'd love to help you find the perfect piece(s). We'll gladly help you find another size or style, or refund your purchase altogether, as long as your order adheres to the below return policy.

To be eligible for returns, please note the following criteria:

  • Purchased less than 30 days ago
  • Have not been WORN, ALTERED OR WASHED
  • Remains in original packaging with all tags and liners attached
  • Underwear has been tried on over your own
  • Must not be a gift box, personal product, hosiery, adhesive product or body care product

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shoplabellaintimates.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shoplabellaintimates.com and send your item to: 449 S Orlando Ave Maitland Florida US 32751.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 449 S Orlando Ave Maitland Florida US 32751

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Join our mailing list to receive news on our new arrivals and specials

SEARCH THIS STORE