Returns & Exchanges

We want to make it simple!

We want you to love your lingerie.

If for some reason you don't love it, all items may be returned within 30 days of receipt.

Contact us at info@shoplabellaintimates.com if you have any questions about the return or exchange process.

Shopping for lingerie online can be tricky. Contact us for a personalized fit consultation, or even just to talk about what you didn't like about what you ordered—and what you were looking for—we'd love to help you find the perfect piece(s). We'll gladly help you find another size or style, or refund your purchase altogether, as long as your order adheres to the below return policy.

To be eligible for returns, please note the following criteria:

  • Purchased less than 30 days ago
  • Have not been WORN, ALTERED OR WASHED
  • Remains in original packaging with all tags and liners attached
  • Underwear has been tried on over your own
  • Must not be a gift box, personal product, hosiery, adhesive product or body care product

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